Frequently Asked Questions

Everything accountants usually ask us in the first call — the combined ledger, migration, controls, and what a demo involves. Anything missing? Ask us directly.

How the combined ledger works

What does “combined ledger” mean?

Accounts payable, accounts receivable, and the general ledger are one product sharing one ledger. When an AP or AR transaction is booked, it posts directly into the ledger — there is no export, upload, or reconciliation step between subledgers and the GL. Your trial balance is current the moment a journal posts.

What is a flexible journal type?

A journal type you define yourself rather than pick from a fixed list. Each type carries its own transaction numbering sequence, its own document printing layout, and — where you want it — automatic reversal in the next period. Accrual and provision journals that reverse themselves remove a common source of month-end errors.

What are analysis dimensions?

Up to ten user-defined tags — department, project, region, product line, and so on — that can be set per analyzable function. They let you cut standard reports the way management actually asks for them, without maintaining a parallel spreadsheet model.

Does every journal keep its source document?

Yes. A document — invoice, contract, calculation — can be attached to each journal, so anyone reviewing an entry later can open the original without leaving the ledger. Auditors tend to appreciate this one.

Are reports really available immediately?

Yes. Standard financial reports read the ledger directly, so a posted journal is reflected at once — there is no separate reporting or extraction step. Reports export to PDF or Excel when you need them outside the system.

Automation & controls

How does the Supplier Invoice Reader work?

OCR reads the supplier invoice and drafts the journal entry using a configurable template — particularly effective for recurring vendors, where the template does almost all the work. Your team reviews and posts; the software never posts on its own.

What does eBank Payment automate?

Two things: it books the AP payment entries, and it generates the bank file your bank’s portal needs for batch payment. You upload one file instead of keying payments twice — once in the books and once at the bank.

How does journal approval work?

You can configure an approver who must sign off before a journal posts. It’s optional and set per journal type, so routine entries stay fast while sensitive ones get a second pair of eyes — catching mistakes before they become reversals.

Is our financial data secure?

AOC runs in the cloud with access controlled per user and role, and every posting attributable to the person who made it. Your data is accessible from any device with an internet connection — and from nowhere else. Ask us at the demo for the security specifics relevant to your jurisdiction.

Migration, support & pricing

Can we migrate from spreadsheets or another accounting system?

Yes — this is the most common starting point. Opening balances and open AP/AR items come in through the Excel import template. Most teams reconcile once, import once, and run their first close in parallel with the old system before switching fully.

We have entities in several countries. Can AOC handle that?

That’s our own situation — we operate from Singapore, Malaysia, California, and Indonesia — and it’s a configuration we implement regularly. Flexible journal types and analysis dimensions are set per entity, and our regional offices support local requirements such as GST and SST.

What support do we get after go-live?

Support comes from the regional office that implemented you, in your working hours: Singapore, Kuala Lumpur, California, or Jakarta. Your first close runs with our team on standby.

How do we get pricing?

Pricing depends on the number of entities and users. Request a demo and our account manager will prepare a quote for your structure — no obligation, and no mailing list.

What happens at a demo?

Thirty minutes with an account manager, walking AOC through your current close rather than a canned script. Bring your chart of accounts and one awkward journal — those make the best demos.

Still curious

Ask the question that isn’t here

Let our system handle the ledger while you focus on the business. AP, AR, and GL in one product — built by Strategic Asia since 2015.

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